If you’re looking to kickstart your career in customer service, Clover Call Centre Learnership Opportunities in Roodepoort, Gauteng, may be just what you need. This program offers unemployed youth a chance to gain valuable experience in a professional call center while earning a recognized NQF qualification.
With only a few days left to apply—closing date 28 January 2025—this is a chance you don’t want to miss.
What Is the Clover Call Centre Learnership?
The Clover Call Centre Learnership is a structured program aimed at developing new talent in the field of customer service. Based at Clover’s offices in Constantia Park, Roodepoort, participants will divide their time between practical experience in a professional call center and theoretical classes designed to build their skills. By the end of the learnership, successful candidates will have gained not only hands-on experience but also a formal qualification.
This initiative is particularly advantageous for individuals from the West Rand and surrounding areas. Additionally, Clover is committed to inclusivity, encouraging persons with disabilities to apply.
Why Choose the Clover Call Centre Learnership?
- Professional Experience in a World-Class Environment
Learners will gain firsthand experience in Clover’s call center, one of the best in the country. This environment will help participants understand the intricacies of customer service, providing a solid foundation for a future career in this field. - Formal NQF Qualification
Upon successful completion, participants will receive a recognized NQF qualification, which will significantly enhance their employability. - Unemployed Youth Empowerment
This program is tailored to unemployed youth, particularly those who have recently completed their Grade 12 or equivalent qualification.
Eligibility Criteria
To qualify for the Clover Call Centre Learnership Opportunities, candidates must meet the following requirements:
- Educational Qualifications:
- Grade 12 or equivalent NQF4 qualification.
- Matric must have been completed between 2020 and 2024.
- A minimum average of 60% for both English and Maths or Maths Literacy.
- Skills and Competencies:
- Advanced computer literacy.
- Strong communication skills.
- Ability to apply numerical principles.
- Customer-oriented mindset.
- Other Requirements:
- Must be currently unemployed.
- Must not have participated in any learnership program before.
Core Responsibilities
As part of the Clover Call Centre Learnership, participants will undertake a variety of tasks, including:
- Customer Service Excellence:
- Handle inbound and outbound interactions with a high level of professionalism.
- Resolve customer queries and complaints by coordinating with relevant stakeholders.
- Order Management:
- Accurately capture and confirm customer orders.
- Inform customers of any account issues.
- Communicate order-related problems to appropriate teams.
- Sales and Promotions:
- Introduce customers to new or additional Clover products.
- Promote features and special offers of Clover and Principal products.
- Team Collaboration:
- Assist team members to achieve shared goals.
- Actively participate in team meetings.
- Support visual management practices to ensure smooth operations.
Key Competencies for Success
To excel in the Clover Call Centre Learnership Opportunities, candidates should embody the following attributes:
- Proactivity: Actively take initiative to address customer needs.
- Integrity: Maintain honesty and consistency in all interactions.
- Interpersonal Skills: Collaborate effectively with team members and customers.
- Customer Focus: Demonstrate a commitment to delivering excellent service.
- Numerical Skills: Apply numerical principles when handling data and orders.
How to Apply
With only 20 positions available, competition for the Clover Call Centre Learnership is expected to be high. If you meet the requirements, don’t wait until the last minute to apply. Submit your application online by 28 January 2025.
The Clover Call Centre Learnership Opportunities provide a unique pathway for unemployed youth to build a career in customer service. Offering practical experience, a recognized qualification, and a supportive work environment, this program is a stepping stone toward a brighter future.
Check also: Rand Water Learnership Programme (25 placements)
Act now and apply for this incredible opportunity—your career in customer service awaits at Clover’s world-class call center.