A new opportunity has emerged for individuals seeking to gain valuable experience in the insurance industry. A Claims Learnership program is being offered for a 12-month period, providing an entry point into the world of short-term insurance claims management. This program is designed for individuals who have completed their Matric and wish to build a career in insurance operations.
The learnership will be based in Sandton, Gauteng, and offers a structured training environment where learners will develop their skills in claims handling, administration, and broker liaison. Preference will be given to people with disabilities, ensuring inclusivity and equal opportunity in the workplace.
Overview of the Learnership
The Claims Learnership is structured to allow learners to gain hands-on experience in processing and handling insurance claims. Learners will work under delegated authority and ensure that claims are processed accurately, efficiently, and within regulatory frameworks.
This 12-month program aims to equip learners with the necessary skills to assess claim validity, manage documentation, and negotiate settlements while maintaining high standards of customer service. Learners will be working within an insurance operations division, specifically under the claims department.
Minimum Requirements
To be considered for the Claims Learnership, applicants must meet the following minimum criteria:
- Matric (Grade 12) qualification
- No prior work experience is required
- Must be willing to commit to a 12-month learnership program
- Preference will be given to individuals with disabilities
Duties and Responsibilities
1. Administration and Claims Processing
One of the primary responsibilities of learners will be to assist with the registration of new claims and ensure that the appropriate documentation is in place. They will be required to:
- Perform administration functions such as claim registration and payment authorization
- Examine new claims and verify related documentation
- Adjust claims based on the Sasria policy cover
- Ensure that necessary documents are received to support the claim and verify quantum calculations
- Maintain and update documents on the IMS system
- Keep track of outstanding proof of quantum and update reserves as per policy
- Exercise judgment in analyzing claim exposure and determining the best course of action
- Approve claims within delegated authority after verifying all necessary documents
- Escalate complex claims to supervisors for further evaluation
- Ensure that claims are processed in compliance with short-term insurance regulations
- Update notes regularly on the system to reflect the current status of claims
- Communicate with the underwriting department to identify gaps in cover or missing documents
- Handle customer inquiries efficiently and provide professional customer service
2. Agency and Broker Liaison
Throughout the program, learners will also be involved in liaising with insurance agents and brokers to ensure smooth claims processing. Responsibilities in this area include:
- Negotiating settlements and ensuring fair claim resolutions
- Engaging with agent companies and brokers regarding the progress of claims
- Providing regular updates to all relevant stakeholders
3. Performing Ad Hoc Tasks
In addition to the core responsibilities, learners may be assigned ad hoc tasks by the Line Manager. These tasks will help learners gain exposure to different areas of claims management and enhance their understanding of the industry.
Why This Learnership is Beneficial
This Claims Learnership is an ideal opportunity for young individuals who want to develop a career in the insurance sector. As no prior experience is required, the program serves as an entry point into the industry, offering valuable hands-on training and mentorship.
Key benefits of this learnership include:
- Gaining practical work experience in the insurance industry
- Learning about claims processing and insurance regulations
- Developing administrative and analytical skills
- Engaging with brokers and insurance professionals
- Enhancing customer service and negotiation skills
- Being part of an inclusive work environment, with preference given to people with disabilities
Location and Closing Date
- Location: Sandton, Gauteng, South Africa
- Closing Date: 4 March 2025
How to Apply
Interested candidates who meet the minimum requirements are encouraged to apply before the closing date. The learnership presents a stepping stone to a successful career in the insurance industry, and selected individuals will gain invaluable experience that will set them apart in the job market.
This is an excellent opportunity for those looking to enter the workforce and gain exposure to real-world claims handling within a professional setting. Don’t miss out on the chance to kick-start your career in insurance.
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