The City of Johannesburg has announced an exciting internship opportunity for students within the Johannesburg community. This initiative aims to provide hands-on, work-based training for qualifying students, allowing them to gain valuable experience and meet academic requirements. If you’re a student in Johannesburg looking for a rewarding internship that helps you develop critical skills, this is your chance!
Internship Program
- Closing Date: Thursday, 24 October 2024
- Department: Group Finance Department
- Location: Thuso House, 61 Jorissen Street, Braamfontein
About the Internship Program
Internships are an essential tool for both students and graduates to gain practical experience in their fields of study. The City of Johannesburg’s internship programme is designed to address the increasing demand from tertiary institutions for students to get real-world, on-the-job exposure as part of their academic curriculum.
Through this program, the City of Johannesburg is dedicated to fostering the professional development of students by offering internships that do not exceed 18 months. It provides young individuals with the opportunity to work in a real-world setting, apply their theoretical knowledge, and develop essential skills to meet the demands of today’s job market.
Eligibility Criteria
This internship is open to all qualifying students residing in the Johannesburg community. To be considered, applicants must meet the following requirements:
- Minimum Qualification: Grade 12 (NQF Level 4)
- Tertiary Qualification: A relevant qualification at NQF Level 6 (either completed or currently enrolled)
- Residency: Applicants must reside within the City of Johannesburg
- Previous Internship Experience: Applicants should not have participated in any prior internship program
The City encourages applications from people with disabilities, promoting a diverse and inclusive workforce. The City of Johannesburg is an equal opportunity employer and ensures that all applicants are treated fairly in accordance with its Employment Equity policy.
Internship Roles and Responsibilities
The Group Finance Department, specifically within the Revenue Shared Services Centre (RSSC), is offering internship positions in key areas such as:
- Revenue Call Centre
- Customer Services Centre
- Billing and Credit Control
As an intern in this department, you will play a pivotal role in providing high-quality service within the City’s revenue management and customer relations functions. Key responsibilities include:
- Handling customer queries through the Call Centre, both telephonically and in writing.
- Identifying and resolving revenue-related account queries at the first point of contact.
- Escalating unresolved queries to the appropriate department for further action.
- Maintaining accurate and up-to-date electronic records of customer interactions.
- Working collaboratively with other internal stakeholders to ensure seamless operations.
- Contributing to the overall efficiency and effectiveness of the department.
Key Learning Areas and Skills Development
This internship is an excellent opportunity for students to gain in-depth knowledge and practical experience in the following areas:
- Operational Procedures: Understanding and applying standard operational procedures related to revenue services.
- Data Management: Maintaining and managing electronically based information and records.
- Performance Management: Working within the City’s Performance Management Policy to meet and exceed set targets.
- Customer Relations: Building and maintaining strong working relationships with customers and internal stakeholders.
- Problem-Solving: Developing analytical skills to resolve account queries effectively and efficiently.
Required Competencies
Successful interns should possess the following competencies:
- Computer Literacy: Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
- Problem-Solving Skills: The ability to identify issues, analyze them, and implement effective solutions.
- Time Management: Efficiently managing time and meeting targets.
- Communication Skills: Excellent listening, verbal, and written communication abilities.
- Interpersonal Skills: Strong teamwork and collaboration skills, with the ability to build positive relationships.
Learning Outcomes
During the internship, you will gain hands-on experience and develop the following core competencies:
- Billing Concepts: Understanding basic billing principles and processes.
- Knowledge Retention: Building the capacity to retain and recall information effectively.
- Pressure Management: Enhancing the ability to work under pressure and manage challenging situations.
- Attention to Detail: Developing meticulous attention to accuracy in handling financial information.
- Mathematical Interpretation: Improving the ability to interpret and analyze mathematical data related to billing and accounts.
Internship Stipend
The City of Johannesburg offers competitive remuneration for this internship, depending on your qualification status:
- For students who have completed a qualification with at least 360 credits:
R9 531.54 per month (Basic Salary, no benefits) - For students currently enrolled and working towards a qualification:
R3 500.00 per month (Basic Salary, no benefits)
How to Apply
Applications for this internship can only be submitted online. Be sure to prepare the following documents before applying:
- Certified copies of your qualifications
- Certified copy of your ID
- Updated Curriculum Vitae (CV)
To apply, visit the City of Johannesburg’s official website and use Google Chrome to complete the online application form. You can access the application portal via the following link: City of Johannesburg Internship Application.
For further inquiries, you can contact Faniswa Lokwe at (011) 021 0594.
Important Notes
- Only online applications will be considered.
- If you have not received a response within six weeks of the closing date (Thursday, 24 October 2024), please assume that your application was unsuccessful.
- Shortlisted candidates will undergo various risk checks, including credit record checks, employment verification, criminal checks, and identity validation.
By submitting your application, you are consenting to the City of Johannesburg’s use of your personal information for recruitment and selection purposes. Misrepresentation or failure to disclose essential information will result in automatic disqualification.
Equal Employment Opportunity
The City of Johannesburg is an equal opportunity employer, committed to ensuring diversity within its workforce. The City prioritizes applications in line with its Employment Equity policy, encouraging individuals from previously disadvantaged groups and people with disabilities to apply.
Don’t miss this chance to kickstart your career with valuable work experience. Apply now and take the first step towards a bright future!