Are you a young, enthusiastic individual residing in Johannesburg looking to gain practical experience in a professional environment? The City of Johannesburg (CoJ) is pleased to announce the availability of its Call Centre Internships for 2024/2025. This internship program offers a fantastic opportunity for qualifying students and matriculants to gain valuable work experience and develop essential skills in a dynamic setting.
City of Johannesburg Call Centre Internships Overview
- Department: Group Finance
- Branch: Customer Relationship Agent: Revenue Call Centre
- Designation: Internship: Revenue Call Centre
- Duration: Up to 18 months
- Location: Thuso House, 61 Jorissen Street, Braamfontein
- Stipend: R3,500 per month (basic salary without benefits)
- Closing Date: Wednesday, 04 September 2024
The City of Johannesburg Call Centre Internships is part of a broader initiative to provide work-based training to youth in the Johannesburg community. This program is designed to help young individuals meet academic requirements, gain practical experience, or obtain training necessary for career advancement. The internships are available in the Group Finance Department, specifically within the Revenue Call Centre, which handles customer relationship management and revenue-related queries.
Who Can Apply?
The City of Johannesburg Call Centre Internships are open to all young residents of Johannesburg who meet the following criteria:
- Must have completed Grade 12 (NQF level 4).
- Must be a resident of Johannesburg.
- Must not have previously participated in any internship program.
This internship is a unique opportunity for those who have not yet had the chance to engage in professional work experience, providing a valuable platform for learning and growth.
Key Responsibilities and Learning Outcomes
Interns will be immersed in the daily operations of the Revenue Call Centre, with a focus on developing skills in customer service and operational management. Key responsibilities include:
- Customer Service Management: Provide exceptional service to customers by resolving revenue-related queries efficiently and effectively at the first point of contact. This includes logging all queries and escalating any unresolved issues to the appropriate departments.
- Operational Efficiency: Adhere to established standard operating procedures (SOPs) for handling all revenue-related account queries. Ensure that queries are accurately logged and processed by the relevant departments.
- Data and Information Management: Maintain accurate electronic records and data pertaining to customer queries and account management.
- Performance Adherence: Follow the City’s Performance Management Policy to ensure high standards of service delivery and meet or exceed performance targets.
- Relationship Building: Establish and maintain strong working relationships with customers, peers, and internal stakeholders to ensure efficient service delivery and customer satisfaction.
- Resource Utilization: Optimize the use of operational resources and assets in a cost-effective manner, in accordance with the City’s policies and legislative framework.
Competencies to Be Developed
Interns participating in the City of Johannesburg Call Centre Internships will develop the following competencies:
- Technical Proficiency: Gain hands-on experience with Microsoft Office applications and other relevant software tools.
- Problem-Solving Skills: Develop the ability to analyze complex queries and resolve issues effectively.
- Time Management: Learn to manage time effectively to meet service delivery targets and deadlines.
- Communication: Enhance both verbal and written communication skills, crucial for interacting with customers and colleagues.
- Interpersonal Skills: Build strong interpersonal relationships within a diverse working environment, enhancing teamwork and collaboration skills.
Benefits of Joining the City of Johannesburg Call Centre Internships
- Practical Experience: Interns gain valuable experience in a professional environment, directly handling customer service and revenue-related queries.
- Skill Development: The internship provides a platform to develop essential skills, including communication, problem-solving, and data management.
- Career Advancement: This experience serves as a stepping stone for future career opportunities in customer service, finance, and related fields.
- Networking: Interns have the opportunity to build a professional network that can support their career development.
Application Process
To apply for the City of Johannesburg Call Centre Internships, interested candidates must complete an online application and submit all required documents, including:
- Certified copies of qualifications (Grade 12 certificate or equivalent).
- Certified copy of the applicant’s ID.
- Updated CV detailing relevant skills and experience.
Application Portal: Applications must be submitted online through the official City of Johannesburg website:
- Apply Online: City of Johannesburg Vacancies
Ensure that you use Google Chrome when completing the online application form to avoid any technical issues.
Important Dates
- Application Deadline: All applications must be submitted by Wednesday, 04 September 2024. Late applications will not be considered.
- Notification of Outcome: Applicants who do not receive notification of their application status within six weeks after the closing date should consider their application unsuccessful. Only shortlisted candidates will be contacted.
Equal Opportunity Statement
The City of Johannesburg is committed to creating a diverse and inclusive workforce. The City encourages applications from all qualified candidates, including individuals with disabilities. All appointments will be made in alignment with the City’s Employment Equity policy.
Note: Any misrepresentation or omission of material information on the application form or CV will result in automatic disqualification.
Contact Information
For further inquiries regarding the City of Johannesburg Call Centre Internships, please contact:
- Contact Person: Faniswa Lokwe
- Telephone: (011) 021 0594
Take advantage of this opportunity to kickstart your career with the City of Johannesburg! Gain valuable experience, develop key skills, and become part of a dynamic team dedicated to serving the community. Apply now!