Pepkor Lifestyle, a leading retailer in South Africa, is offering a fantastic career opportunity for an enthusiastic and dedicated individual to join their team as a Cellular Consultant 2IC. Located in Kathu, Northern Cape, this permanent position promises both challenges and growth, perfect for someone passionate about the retail industry and looking to make a significant impact on the company’s profitability.
This role presents an exciting chance for individuals with experience in the retail sector to further develop their skills while contributing to Pepkor’s long-term success. If you have experience in customer service, retail sales, and a solid understanding of contracts and risk management, this position could be your next big career move.
Purpose of the Role
The Cellular Consultant 2IC’s primary responsibility is to provide customers with top-quality cellular products and services that meet their specific needs. By fulfilling these customer requirements, the consultant helps maximize the profitability of the Business Unit. The consultant plays a pivotal role in promoting contract products, ensuring smooth application processes, and driving customer satisfaction.
Key Outputs and Responsibilities
As a Cellular Consultant 2IC at Pepkor Lifestyle, the individual will be expected to achieve individual contract targets, which directly contribute to the overall profitability of the business unit. By promoting contract products and services, the consultant helps to increase the value of the business while maintaining a focus on providing excellent customer service.
1. Maximizing Profitability
The role’s focus is to actively drive the business unit’s financial success by meeting and exceeding sales targets. Achieving individual contract goals is a key aspect of this responsibility.
2. Customer-Centric Approach
A large portion of the job revolves around engaging with customers in a manner that promotes satisfaction and builds long-lasting relationships. Being attentive, respectful, and professional at all times is crucial to creating an excellent customer experience.
3. Effective Self-Management and Teamwork
This position requires strong time management skills, as well as the ability to work collaboratively with team members. The Cellular Consultant 2IC must be able to manage their tasks efficiently while contributing positively to the team environment.
Minimum Requirements for the Role
Pepkor Lifestyle is seeking candidates who meet certain qualifications and experience levels to ensure that the Cellular Consultant 2IC can be successful in their role.
Educational Qualifications
A Matric certificate is essential for consideration. While further qualifications are not mandatory, they can be an advantage in applying for this role.
Experience
At least 1 to 2 years of working experience in the retail industry is required. Previous experience with contracts services products will be beneficial, as this knowledge plays a key role in the role’s responsibilities.
Skills and Competencies
To thrive in this role, the Cellular Consultant 2IC must possess proficiency in Microsoft Office, have strong written and verbal communication skills, and show excellent interpersonal skills. Knowledge of risk management practices and customer service will also be valuable in ensuring the consultant meets customer expectations effectively.
Further, an understanding of various management information systems and platforms such as SAP Systems, Vodacom C3D, M2, MTN Ilula & OMS, Telkom CRM, AVS, PayJoy, and Vumatel will be beneficial, allowing the consultant to work more efficiently and accurately in a fast-paced retail environment.
Required Skills and Knowledge
Beyond basic qualifications, Pepkor Lifestyle is looking for candidates who possess the following skills and knowledge:
- Credit Services Sales Acumen: The consultant should have a strong ability to understand and sell credit-related products.
- In-depth Knowledge of IC Policies and Practices: The role requires familiarity with the policies, practices, processes, and procedures specific to Pepkor Lifestyle and the cellular industry.
- Teamwork and Customer Service Orientation: The ability to work well in teams and prioritize customer satisfaction is a must.
- Attention to Detail and Telephone Etiquette: Precision and professionalism in communication are essential.
Why Join Pepkor Lifestyle?
Pepkor Lifestyle is known for its commitment to providing exceptional retail services and its culture of growth and development. By joining this dynamic team, the Cellular Consultant 2IC will not only gain experience but also have the opportunity to progress within the company.
This role allows individuals to play an important part in driving the success of a prominent retail brand in South Africa. With a strong focus on teamwork, customer satisfaction, and performance, this opportunity is ideal for someone eager to further their career in the retail sector.
Apply Now!
The Cellular Consultant 2IC position is an ideal career move for individuals looking to make a tangible difference in a retail environment while growing professionally. Pepkor Lifestyle offers a supportive work culture and the potential for career advancement within the company.
If you’re ready to embark on a rewarding career journey and join a well-established and respected company, apply today to become part of the Pepkor Lifestyle team!
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