In an effort to empower the youth of South Africa, Tracker Connect is proud to offer a Call Centre Learnership NQF Level 4 for 25 promising individuals. This Learnership is hosted at the Tracker Head Office in Johannesburg, with the goal of equipping participants with the essential skills, experience, and knowledge needed to excel in customer service roles within a call centre environment.
Tracker Connect Call Centre Learnership Overview
- Reference Number: track_001208
- Industry: IT & Internet
- Job Category: Call Centre and Telesales
- Location: Gauteng
- Closing Date: 8 May 2024
Job Description
The Call Centre Learnership offered by Tracker Connect is an extensive training program designed to provide both theoretical education and practical workplace experience. Over the course of this program, participants will undertake a full qualification involving structured unit standard-based learning, accumulating a total of 132 credits.
- Customer Interaction and Management: Learners will receive training on how to handle various customer service scenarios effectively, including dealing with complaints and queries with professionalism and efficiency.
- Communication Skills: The program emphasizes the development of excellent verbal and written communication skills to ensure clarity and effectiveness in customer interactions.
- Technical Training: Participants will learn about the latest technologies and software used in modern call centres, including CRM (Customer Relationship Management) systems and data entry software.
- Regulatory Compliance and Ethics: Training will also cover important legal and ethical guidelines that govern the operations within call centres, ensuring that participants understand and comply with these standards.
- On-the-Job Training: Learners will work alongside experienced professionals to gain hands-on experience in real-world call centre operations, which will include role-playing exercises, shadowing sessions, and participation in live calls under supervision.
- Project Work: Each participant will be involved in project work designed to challenge their skills and enhance their understanding of the call centre environment. This includes developing strategies for improving customer satisfaction and operational efficiency.
- Assessment and Feedback: Regular assessments will be conducted to monitor the progress of learners, and constructive feedback will be provided to help them improve continuously.
Outcome:
Upon completion of the Call Centre Learnership, participants will emerge as proficient call centre operatives. They will be well-versed in handling customer queries effectively, managing stressful situations, and using call centre technology efficiently. Additionally, learners will have developed strong communication skills and a thorough understanding of customer service excellence standards, which are crucial for success in any customer-facing role.
Minimum Requirements
Applicants for the Call Centre Learnership must satisfy the following:
- Hold South African citizenship and a valid SA ID.
- Be aged between 18 and 35 years with a clean criminal record.
- Possess a Matric certificate with at least a D / level 4 symbol in English.
- Be currently unemployed and not enrolled in full-time studies.
- Demonstrate a passion for customer service and maintain a professional demeanor.
- Have clear communication skills and excellent interpersonal abilities.
- Exhibit attention to detail with a keen desire and potential to learn.
- Possess the capability to adapt and thrive in a changing and pressured environment.
- Have basic computer proficiency.
How to Apply
To apply for the Call Centre Learnership at Tracker Connect, follow these steps:
- Prepare Your Documents:
- A copy of your valid South African ID.
- Your updated CV highlighting relevant experience.
- Certified copy of your Matric certificate.
- A short cover letter explaining why you are interested in this Learnership and how you meet the requirements.
- Submit Your Application: Applications must be submitted electronically.
- Follow Up: If you do not receive a response within four weeks after the closing date, consider your application unsuccessful.
This Call Centre Learnership is an excellent opportunity for young South Africans to launch a promising career in a dynamic and supportive environment. Don’t miss out on this chance to enhance your professional skills; apply by 8 May 2024 to be part of this enriching experience!