Are you looking for an exciting and dynamic part-time job in Johannesburg? FNB, one of South Africa’s leading financial institutions, is currently hiring for a part-time Call Centre Agent position. If you’re passionate about customer service and have a knack for resolving queries while ensuring a smooth and satisfying experience for clients, this could be the perfect opportunity for you.
Call Centre Agent Job Overview
- Location: Johannesburg
- Job Type: Part-time
- Posted on: Yesterday
- Job Requisition ID: R21019
- Closing Date: 20/09/2024
Responsibilities
As a Call Centre Agent at FNB, your main goal will be to manage incoming and outgoing calls, electronic communications, and customer queries. You will work to meet business goals and customer expectations, ensuring that every interaction adds value to the customer experience. Your responsibilities will include:
- Answering and handling inbound and outbound customer calls.
- Addressing customer queries via phone, email, and live chat.
- Escalating unresolved queries to the relevant departments.
- Offering outstanding service by adhering to Service Level Agreements (SLAs).
- Supporting branch consultants with customer inquiries, particularly around eBucks rewards.
- Innovating to improve customer service by proposing more efficient work methods.
Requirements
Here are the key skills required for the role:
- Communication Skills:
You’ll be handling multiple calls and queries daily, so clear and concise communication is a must. This includes active listening, responding effectively to customers’ needs, and maintaining a positive attitude even in stressful situations. - Customer Service Orientation:
Providing excellent customer service is at the core of this role. You must be committed to resolving queries and complaints quickly, and with a high level of professionalism. - Problem-Solving Abilities:
You’ll frequently encounter new challenges, so being adaptable and capable of finding quick, effective solutions is key. Innovation is also valued at FNB, so always be on the lookout for ways to improve service. - Teamwork and Collaboration:
Whether it’s working alongside branch consultants or coordinating with other departments, teamwork is crucial. The ability to work harmoniously with others while focusing on collective goals will greatly enhance your job performance. - Time Management:
Managing your time effectively, adhering to your work schedule, and balancing multiple tasks simultaneously will help you meet both personal and team goals. - Technical Skills:
You should be familiar with basic computer applications, including email systems, live chat interfaces, and possibly Customer Relationship Management (CRM) software.
Benefits of working at FNB?
Working as a Call Centre Agent at FNB isn’t just about answering phones—it’s about becoming part of a team that is dedicated to customer service excellence. FNB values innovation and actively encourages agents to contribute to improving processes. The bank’s work culture is rooted in flexibility, continuous improvement, and collaboration. You’ll have opportunities to engage in meaningful conversations with customers and stakeholders while growing your career in the banking industry.
FNB offers support and training to ensure that their agents can handle a wide range of queries, from general banking questions to specific concerns like eBucks rewards, an exclusive rewards program for FNB customers. You’ll also assist with online orders placed via the eBucks Shop, which adds another dynamic layer to the role.
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How to Apply
If this Call Centre Agent position sounds like the perfect opportunity for you, don’t wait! The application closing date is 20th September 2024, and applications are now open. Here’s how you can apply:
- Visit the official FNB Careers Portal.
- Search for the job requisition ID R21019 or simply look for “Call Centre Agent at FNB” under part-time opportunities.
- Follow the online instructions and submit your CV, along with any additional required documents.
Becoming a Call Centre Agent at FNB is more than just a job—it’s a chance to grow your career while delivering exceptional customer service in one of South Africa’s leading financial institutions. This part-time position offers you the opportunity to develop valuable communication, problem-solving, and teamwork skills, all within a supportive and innovative environment. Whether you’re looking for flexibility, career advancement, or simply a dynamic role that keeps you engaged, this position could be the perfect fit.