Are you a dedicated professional looking for a meaningful opportunity to make a difference in public health research? The Wits Health Consortium (Pty) Ltd, a wholly owned subsidiary of the University of the Witwatersrand, is inviting applications for Call Centre Agent positions to join their Gauteng Research Triangle (GRT-Inspired) project.
This 12-month fixed-term contract offers you the chance to contribute to critical research initiatives in public health while honing your skills in telephonic data collection. If you’re passionate about research, data accuracy, and community impact, this is the role for you!
Job Details
- Job Title: Call Centre Agent (x3)
- Type: Fixed-Term Contract (12 months)
- Location: Wits School of Public Health
- Closing Date: 26 November 2024
- Advert Reference Number: Call Centre Agent-GRT
Main Purpose of the Job
As a Call Centre Agent, you will perform telephonic data collection from households located in the Gauteng Research Triangle (including Hillbrow, Melusi, and Atteridgeville West). This role will require you to administer questionnaires, educate research participants on GRT-Inspired research activities, and ensure that accurate data is captured to support groundbreaking public health initiatives.
Key Performance Areas
- Data Collection: Administer questionnaires telephonically and simultaneously input responses into the relevant database.
- Target Achievement: Meet daily telephonic data collection targets.
- Priority Escalation: Identify and escalate priority issues.
- Call Routing: Direct calls to the appropriate resource as needed.
- Documentation: Record all call information in line with standard operating procedures.
- Training Participation: Take part in regular and ad hoc training and meetings related to data collection.
- Education: Educate research participants about GRT-Inspired research activities.
- Other Duties: Perform additional tasks as assigned by your line manager.
Required Minimum Education and Training
- Minimum Qualification: Grade 12 (Matric).
Desirable Skills and Experience
The following qualifications and abilities will give candidates an advantage:
- Work Experience: Fieldwork or call centre experience.
- Communication Skills: Strong voice projection and empathy when engaging with respondents.
- Technical Skills: Accurate data capturing and proficient typing skills.
- Teamwork: Ability to work independently and collaboratively within a multidisciplinary team.
Minimum Work Experience
- At least 1 year of experience as a fieldworker or call centre agent is required.
Employment Equity
In line with Wits Health Consortium’s Employment Equity goals and plan, preference will be given to suitable candidates from designated groups, as defined by the Employment Equity Act 55 of 1998 and its amendments.
How to Apply
To apply for this exciting opportunity, please follow these instructions:
- Subject Line: Include the advert reference number (Call Centre Agent-GRT) in the subject line of your email.
- Documentation Required:
- A cover letter (maximum 1 page) detailing the position you are applying for.
- A detailed CV outlining your qualifications and experience.
- Submit Your Application: Send your application to vacancies35@witshealth.co.za by 26 November 2024.
Please Note:
- Only shortlisted candidates will be contacted.
- If you do not receive feedback within two weeks of the closing date, please consider your application unsuccessful.
Why Join the Wits Health Consortium?
The Wits Health Consortium (Pty) Ltd is committed to advancing health research and improving community health outcomes. Joining this team gives you an opportunity to contribute meaningfully to impactful research while gaining valuable professional experience.
This role as a Call Centre Agent at the Wits Health Consortium is a unique opportunity to contribute to impactful public health research while gaining valuable professional experience. By working on the GRT-Inspired project, you’ll play a critical role in data collection that drives informed decision-making for community health initiatives.
If you have the skills, dedication, and passion for making a difference, don’t miss out—submit your application by 26 November 2024. Whether you’re kickstarting your career or seeking to expand your experience in research and data collection, this position is your chance to be part of a dynamic and meaningful project.
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Apply now and become a vital part of the Wits Health Consortium team!