Are you looking for a dynamic and rewarding role within a reputable company in the FMCG industry? Premier Meadowview Depot, located in Midrand, Gauteng, is seeking a Call Centre Agent to join its team on a permanent basis. This role offers an exciting opportunity to be at the forefront of customer relations and contribute to the success of the company’s operations.
If you have a passion for customer service, thrive in a fast-paced environment, and are skilled in communication, this could be the perfect role for you!
Call Centre Agent Job Opportunity
- Closing Date: 23 September 2024
- Reference Number: PRE240916-8
- Job Title: Call Centre Agent
- Department: Warehouse
- Site: Premier Meadowview Depot, Midrand
- Job Type: Permanent
- Location: Midrand, Gauteng, South Africa
Main Purpose of the Role
As a Call Centre Agent at Premier Meadowview Depot, you will play a vital role in handling both inbound and outbound calls. Your primary responsibility will be to address customer queries and complaints while also soliciting sales orders from customers in both the formal and informal trade sectors. This position is key to maintaining high customer satisfaction and ensuring smooth communication between the company and its clients.
Your role will involve:
- Handling customer queries with professionalism and efficiency.
- Processing sales orders over the phone.
- Assisting with customer complaints and ensuring quick resolutions.
- Working closely with other departments to ensure orders are processed correctly and on time.
Key Responsibilities
In this position, you will be responsible for the following key duties:
1. Customer Service Excellence
- Maintain professional and courteous relations with customers at all times.
- Provide first-call resolution through excellent communication skills.
- Apply effective soft skills, telephone etiquette, and business writing skills to ensure high-quality service.
- Promote bulk buying and upselling when applicable to drive sales.
2. Stakeholder Engagement
- Collaborate with various departments to ensure smooth order processing.
- Assist with special customer requirements or order specifications.
- Work closely with the Warehouse department to resolve any issues related to orders.
3. Data Entry and Capturing
- Accurately capture customer orders and information on relevant systems daily.
- Ensure all customer details are recorded accurately for future reference.
4. Adherence to Operational Guidelines
- Follow standard operating procedures (SOPs) for call handling and order processing.
- Achieve 100% compliance in all calls by adhering to operating guidelines and maintaining quality, accuracy, and proper behavior.
5. Order Maintenance
- Perform regular maintenance of customer sales orders.
- Remove holds on customer orders and obtain necessary authorizations from buying groups when required.
6. Cross-Training and Teamwork
- Participate in cross-training within other departments like HPC and Milling.
- Assist with free stock orders and other special requests when needed.
- Work as part of a team to ensure the order processing function runs efficiently.
7. Call Allocation
- Ensure that all incoming calls are answered promptly, within the allocated timeframe.
- Maintain high levels of responsiveness to meet customer expectations.
Qualification Requirements
To qualify for this position, you will need to meet the following requirements:
Education
- Matric Certificate is required.
- A relevant sales qualification will be advantageous but is not mandatory.
Experience
- Essential: 1-2 years of previous experience dealing with customers.
- Desirable: 1-2 years of exposure to working in a call centre or telesales environment.
- Experience working in an FMCG environment is highly advantageous.
- Experience with Excel is also desirable.
Skills and Competencies
- Communication: You should be proficient in both written and verbal communication, able to address customer queries effectively and professionally.
- Problem-Solving: Strong problem-solving skills are essential, as you will need to resolve customer complaints and ensure that orders are processed accurately.
- Numerical Ability: The ability to manage numbers and sales data is important for handling orders and resolving discrepancies.
- Organizational Understanding: Knowledge of how a call centre operates, particularly within an FMCG environment, is highly beneficial.
- Proactive Thinking: You should be able to anticipate customer needs and act accordingly to improve their overall experience.
Key Outputs
In this role, your success will be measured by:
- Your understanding of basic call centre SOPs.
- Your ability to follow FMCG manufacturing guidelines and procedures.
- Your proficiency in using software such as Microsoft Excel and GP 2010 for order entry.
- Your problem-solving and proactive thinking skills, which will enable you to meet customer needs and resolve issues efficiently.
Work Environment
Premier Meadowview Depot offers a supportive and team-oriented work environment where you can develop your skills and contribute to the success of the business. You will work closely with different departments to ensure that customer orders are processed smoothly and that any issues are resolved promptly.
Why Join Premier Meadowview Depot?
Premier FMCG is one of South Africa’s most established companies in the food manufacturing and distribution sector. By joining the team, you will have the opportunity to work for a company that values its employees, provides room for growth, and recognizes hard work.
How to Apply
If you meet the requirements and are excited about the opportunity to work in a dynamic environment, submit your application by 23 September 2024.
1. Visit the Careers Website
- Go to the Premier FMCG careers website.
2. Send CV Directly
- Prepare your CV.
- Ensure your CV is updated and tailored for the position.
- Include any relevant experience and skills.
Tip: Free CV Templates that Pass the Applicant Tracking System
If you’re eager to embark on a fulfilling career with Premier Meadowview Depot as a Call Centre Agent, this is your chance to shine in the FMCG industry. By leveraging your passion for customer service and strong communication skills, you’ll play a vital role in enhancing customer relations and supporting the company’s success. Don’t miss out on this exciting opportunity to grow professionally within a reputable organization. Apply today and take the next step in your career!