Lonehill International Academy, a respected independent school nestled in the heart of Fourways, Gauteng, is on the lookout for a dynamic, organized, and driven individual to take on the role of Call Centre & Administration Support Officer. This 12-month contract position, with a potential path to permanency, offers a unique opportunity for someone who thrives in a fast-paced academic environment and enjoys contributing to the smooth operations of a well-established educational institution.
This role calls for a multitasker with a strong communication background, a keen eye for detail, and a passion for supporting both academic and administrative functions within a school setting. The successful candidate will serve as a vital link between the school and its community, acting as the first point of contact for students, parents, and external stakeholders.
Key Responsibilities
1. Call Centre & Communication Support
At the core of this role lies the responsibility of maintaining a responsive and professional front-line communication system. The officer will manage phone, email, and in-person inquiries from parents, students, and stakeholders. Whether providing information about school programmes or assisting with admissions queries, they will be expected to handle communication with courtesy and accuracy. A well-documented log of queries and timely follow-ups will form part of the daily routine, helping to uphold the school’s excellent customer service standards.
2. Exam Administration
This role also involves managing the logistical side of internal and external examinations. From handling registrations and creating exam timetables to ensuring strict compliance with exam board policies, the Call Centre & Administration Support Officer will play a pivotal role in ensuring examinations run smoothly. Secure handling of exam materials and the timely release of results are key deliverables.
3. Online School Administration
As Lonehill International Academy continues to embrace digital learning, the support officer will be instrumental in overseeing the functionality of the online learning platform. This includes updating course materials, assisting with technical issues, and monitoring student engagement. The ability to assist educators and learners in navigating the digital classroom will be crucial.
4. Accounting & Financial Administration
This position also supports the school’s financial department. Duties include tracking tuition payments, managing invoices, and assisting in reconciling accounts. Liaising with parents regarding school fees and expenses is an essential part of the job. The candidate will work closely with the school accountant to ensure compliance with financial policies and procedures.
5. General Administrative Support
In addition to the core duties, the officer will assist with student enrollment processes, attendance records, and help organize school events and meetings. A large part of this responsibility includes ensuring that the school office runs efficiently and that administrative tasks are completed in a timely and professional manner.
Candidate Requirements
The ideal candidate should hold a relevant diploma (a bachelor’s degree is preferred) and have at least three years of experience in a similar call center or administrative role, preferably within a school environment. A strong command of English—spoken and written—is essential, as is the ability to commute or relocate to Fourways.
Candidates must also submit:
- An updated CV with a recent passport-sized photo
- Three contactable references
- Disclosure of legal status and current notice period
- Explanation of interest in the position
- Disclosure of current salary and expected salary range
Possessing a driver’s license is advantageous but not essential.
Application Process
Applications should be emailed to nvdschyf@lonehillacademy.school and office@lonehillacademy.school by April 15, 2025. The expected start date for the successful candidate is May 1, 2025.
To find out more about Lonehill International Academy, interested applicants are encouraged to visit the school’s official website.
Lonehill International Academy is committed to excellence and inclusivity. This position offers the right candidate the opportunity to contribute meaningfully to an educational environment that values academic achievement, digital innovation, and community support.
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