Are you ready to start your career in the banking industry? Capitec Bank is looking for dynamic, self-motivated individuals with a passion for service and a keen interest in financial services. If this sounds like you, we encourage you to apply for the position of Bank Better Champion and be part of a company that values its employees and fosters personal growth and career development.
Position Overview: Bank Better Champion
As a Bank Better Champion, you will be at the forefront of providing exceptional service to our clients. Your primary responsibility will be to welcome clients and coordinate the branch flow through efficient queue management. Additionally, you will be expected to assist clients at the ATM and guide them through using remote and self-service channels. This is a wonderful opportunity to gain valuable experience and grow your career in service consulting within the banking industry.
Key Responsibilities
- Client Service: Welcome and assist clients in the branch, ensuring they have a pleasant experience while providing information on Capitec Bank’s products and services.
- Queue Management: Manage the branch’s queue effectively to ensure smooth flow and minimize waiting times.
- ATM Assistance: Help clients with ATM usage, making sure they complete their transactions successfully.
- Guidance on Self-Service Channels: Educate clients on using Capitec’s remote and self-service channels to promote self-reliance and ease of access to banking services.
Why Join Capitec Bank?
Capitec Bank is one of South Africa’s fastest-growing retail banks, with a strong focus on customer-centric service and providing affordable, accessible banking solutions to all South Africans. As a Bank Better Champion, you’ll have the opportunity to make a real impact by helping clients with their financial needs while growing your own skills and experience.
Minimum Requirements
To be considered for this position, candidates must meet the following requirements:
- Qualifications: Grade 12 National Certificate or Vocational equivalent.
- Experience: No prior experience required, but any experience in client service within a retail, financial, or banking environment will be an added advantage.
- Skills:
- Strong communication skills.
- Proficiency in basic calculations.
- Computer literacy in MS Word, MS Excel, and MS Outlook.
- Good interpersonal and relationship management skills.
Ideal Candidate
The ideal candidate for this position should be energetic, ambitious, and keen to learn. You should have the ability to engage with people confidently and have a clear understanding of your career aspirations. Prior knowledge of Capitec Bank products, business processes, and the bank branch environment is a bonus.
Conditions of Employment
- Clear Criminal and Credit Record: Applicants must have a clear criminal and credit record.
- Fingerprint Recognition: Must have fingerprints that are recognizable on Capitec Bank’s internal electronic banking system.
Capitec Bank is committed to diversity and inclusion. All appointments will support the achievement of our employment equity goals, ensuring that we maintain a diverse and representative workforce.
How to Apply
- Complete the Online Assessment: To understand the nature of the job and to be considered for the position, candidates must first complete a short online assessment. Click here to start the assessment.
- Submit Your Application: Once you have completed the assessment, finalize your application by clicking the “Apply Now” button.
Capitec Bank offers positions for Bank Better Champions in various locations including:
- Soweto, Gauteng
- Thabazimbi, Limpopo
- Tzaneen, Limpopo
- Middelburg, Mpumalanga
Application Tips
To increase your chances of being selected, ensure your CV is updated with all relevant skills and experience. Highlight any client service or sales experience you may have, even if it’s from a different industry. Capitec values employees who are quick learners and adaptable, so make sure to include examples of how you’ve demonstrated these qualities in the past.
Tip: Free CV Templates that Pass the Applicant Tracking System
Capitec Bank Ltd is one of South Africa’s leading retail banks. Established in 2001, it has grown to become a trusted name in the banking industry, known for its simplicity and innovation. With a strong commitment to excellent customer service and providing affordable financial solutions, Capitec has transformed how South Africans bank.
Joining Capitec means being part of a company that’s passionate about serving the community and helping people manage their money better. At Capitec, employees are empowered to make a difference and are given opportunities to advance in their careers through learning and development programs.