Lancet Laboratories, a trusted leader in the medical pathology sector, is offering a remarkable career opportunity for an Admin Clerk/Receptionist at its Pietermaritzburg (PMB) branch in KwaZulu-Natal. This permanent position is ideal for dynamic and qualified individuals eager to contribute to a team focused on service excellence in healthcare administration.
This role is pivotal in maintaining the smooth functioning of administrative operations, including efficient sample handling, outstanding customer service, and effective query management. If you are a motivated professional passionate about healthcare administration, this position could be your stepping stone to an enriching career in a reputable organisation.
Key Responsibilities
The Admin Clerk/Receptionist will be responsible for diverse administrative and operational tasks that support Lancet Laboratories’ commitment to delivering accurate and timely medical diagnostic services. The key responsibilities include:
1. Sample Management
- Receiving, sorting, and registering samples to ensure efficient processing.
- Coordinating the dispatch of specimens to appropriate laboratories while maintaining strict timelines.
- Identifying and resolving pre-analytical bottlenecks to prevent delays.
2. Customer Service
- Providing professional and empathetic interaction with clients, addressing queries and complaints promptly.
- Managing the reception area to ensure a welcoming and organised environment.
- Assisting clients with directions and maintaining a professional demeanor at all times.
3. Administrative Duties
- Handling cash transactions and adhering to prescribed banking protocols.
- Preparing and scanning patient forms onto the laboratory system.
- Monitoring and maintaining adequate stock levels, ensuring timely delivery of supplies to medical practitioners.
4. Reporting and Documentation
- Filing and managing delivery of reports to healthcare professionals.
- Logging incidents and complaints into the Laboratory Information Management System (LIMS) for resolution.
5. Housekeeping and Compliance
- Maintaining cleanliness and hygiene standards in work areas.
- Adhering to Lancet Laboratories’ uniform protocols and organisational guidelines.
- Safeguarding patient confidentiality and demonstrating sensitivity in all client interactions.
Requirements and Qualifications
Minimum Qualification
- A Grade 12 certificate or equivalent NQF Level 4 qualification is mandatory.
- A Bachelor of Science (BSc) degree will be advantageous but is not a prerequisite.
Experience
- 0–1 year of relevant working experience is required, making this role ideal for recent graduates or entry-level professionals.
Skills and Attributes
- Proficiency in computer usage and familiarity with laboratory information systems.
- Exceptional communication and interpersonal skills.
- Patience, empathy, and the ability to handle stressful situations professionally.
- Strong administrative skills with keen attention to detail.
- Business numeracy skills and professional telephone etiquette.
Compensation and Benefits
Lancet Laboratories values its employees and offers competitive compensation packages aligned with qualifications and experience. Key benefits include:
- A safe and secure working environment, adhering to COVID-19 safety protocols.
- A supportive organisational culture that encourages flexibility and teamwork.
- Comprehensive compliance with all labour laws, ensuring a fair and equitable workplace.
Applicants must comply with the organisation’s COVID-19 vaccination policy, which requires a valid certificate of full vaccination status and agreement to booster vaccinations if required.
Closing Date and Application Process
Interested candidates must submit their applications no later than January 14, 2025, at 12:00 AM. Early submission is encouraged to avoid missing this exciting opportunity.
Why Work at Lancet Laboratories?
Lancet Laboratories has a legacy of excellence in pathology services, driven by innovation and a commitment to patient care. The organisation fosters an inclusive and supportive work environment that values customer orientation, flexibility, teamwork, and professionalism.
By joining the Lancet Laboratories team, you become part of a company that plays a vital role in South Africa’s healthcare system, contributing to improving lives through accurate diagnostics and reliable results.
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The Admin Clerk/Receptionist role at Lancet Laboratories PMB is more than just a job—it’s an opportunity to make a meaningful impact in healthcare administration. With responsibilities ranging from customer service to operational excellence, the position offers a diverse and rewarding experience for those passionate about contributing to healthcare.
If you meet the qualifications and share Lancet Laboratories’ vision for service excellence, don’t miss this chance to join their team for the Admin Clerk/Receptionist role. Prepare your application today and take a step toward a fulfilling career in a respected and impactful organisation.
Apply now! Deadline: January 14, 2025, at 12:00 AM.
