A Customer Success Account Management Internship position has opened up at Microsoft and every year, Microsoft extends a warm welcome to interns from all over the world to join Microsoft. Interns offer their goals, talents, potential, and excitement for the road ahead. Join Microsoft to cultivate a sense of community, pursue your passions, and perform your best work among thousands of recent university graduates from all around the world.

Interns at Microsoft work on hands-on projects with real-world impact, interacting with teams from all around the world while enjoying the experience. You will have the opportunity to make relationships, explore your interests, and work towards your goals.

Customer Success Account Management Internship Overview

  • Start date: August/September 2024
  • Duration: 12 months, Full-time
  • Location: Johannesburg
  • Type of Employment: Internship

Seize this opportunity to put your ideas into action while working with cutting-edge technology. Our internship is about more than just doing great work and growing your knowledge; it’s also about immersing yourself in a culture full of various community ties, executive participation, and amazing experiences.

About Microsoft

Microsoft aims to enable every individual and organisation on the planet to achieve more. As employees, we work together with a growth mentality, create to empower others and collaborate to achieve our common goals. Every day, we build on our core principles of respect, integrity, and responsibility to foster an inclusive culture in which everyone can succeed both at work and beyond.

Microsoft is a firm of learners rather than know-it-all, and our culture revolves around embracing a growth mindset, inspiring greatness, and encouraging teams and leaders to give their all every day.

Account Management Internship Responsibilities

Trusted business advisor to Microsoft’s customers paying for our support services. By maintaining a long-term relationship with customers, you will gain a thorough understanding of the organization’s IT goals, pain points, and the IT team’s impact on overall business. You will use this information to create a service delivery plan to make sure customers are finding success with Microsoft products.

Core Responsibilities

  • Manages customer executive relationships through business reviews, strategic escalations, and administration of customer contracts.
  • Builds and executes shared plans with customers enabling customers to use their benefits effectively.
  • Develops and executes technical skilling plan to build technical expertise aligned with customer and business priorities.
  • Provides direction and orchestration related to overseeing and managing the delivery of projects and programs to achieve defined success criteria for prioritized customer solutions and workloads.

Required Qualifications

To qualify for the Customer Success Account Management Internship, you need to have the following:

  • Currently pursuing or have completed bachelor’s degree in Information Technology, Business, Engineering, or related field with at least one quarter/semester remaining to complete after internship.
  • Passion for technology and customer obsessed.
  • Displays strong stakeholder and relationship management across senior leaders, partners, and customers.
  • Excellent verbal and written communication, analytical and presentation skills.
  • Microsoft Product Certification, MCSE or other technical certifications is a plus.
  • You must be legally authorised to work in South Africa to be eligible for this role. (Legally authorised = has citizenship or has been granted a valid visa or work permit).

Benefits

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

How to apply

Tip: Common Interview Questions and Winning Reponses

In conclusion, the opening for a Customer Success Account Management Internship at Microsoft presents an exciting opportunity for aspiring professionals to immerse themselves in a dynamic, global environment. As we extend our yearly invitation to interns worldwide, we emphasize not only the chance to contribute your goals, talents, and potential but also the opportunity to embark on a journey of community building, passion pursuit, and impactful work alongside a diverse cohort of peers.

With a focus on real-world projects, collaboration, and personal growth, this internship promises a transformative experience. By joining us, you’ll have the chance to not only put your ideas into action with cutting-edge technology but also to engage with a culture rooted in respect, integrity, and inclusivity.

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